Customer Service

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Four Essential Tenets for Great Customer Service

When implemented well, these business beliefs will foster great customer... More

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The Gap Trap: Who's Your Customer? She May Not Be Where You're Looking

Explore this heat-map of how housing's fastest-growing buyer segment--single women... More

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These Magic Words Multiply Entry Door Profits

‘Do you want fries with that order?’ built a fast food empire. Unleash its power... More

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Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers

A survey by Hausera also found client satisfaction is one of the most rewarding... More

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Research: Licensing Status Not Important to Consumers

Consumers value prices and online customer reviews and ratings more than... More

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Presentations That Sell

How West Shore Increases Average Sales and Better Connects with Customers More

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Epicor Software Solutions Acquires Warehouse Management Solution Provider Majure Data

The acquisition will expand Epicor’s solution portfolio for LBM dealers and... More

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From the Vault: 84 Lumber Offers Custom Millwork and Kitchen and Bath Design [Video]

The building materials supplier’s custom millwork and kitchen design teams... More

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Have You Tried this Winning Sales Promotion Idea?

5 ways to help transform so-so events into relationship-building blockbusters. More

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Four Under 40: Surprising Secrets of their Success

What they accomplished won acclaim, how they achieved it is a lesson for all. More

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